GENERAL
By booking our services, you agree to the terms and conditions outlined below. These terms are in place to ensure a smooth and professional service for both parties.
MINIMUM BOOKING
All domestic cleaning bookings are subject to a minimum booking of 2 hours.
PAYMENTS
Domestic Cleaning: Payment is required within 48 hours of the clean unless otherwise agreed.
Deep Cleaning: Advance payment may be required before the booking date.
We accept:
Bank transfer
Cash
Failure to make payment within the agreed timeframe may result in cancellation of future bookings.
CANCELLATIONS
We kindly ask for at least 24 hours notice for any cancellations or rescheduling requests. Late cancellations may result in a cancellation fee.
CLEANING SUPPLIES & EQUIPMENT
Clients are expected to provide:
Hoover
Mop and bucket
Toilet brush
Access to hot water and electricity
If required, we can provide cleaning chemicals and microfiber cloths for an additional fee.
Please note: Due to advanced deep clean bookings, our larger equipment is not available for standard domestic cleans.
ACCESS TO PROPERTY
The client must ensure that we have access to the property at the agreed time.
If our cleaners are unable to gain access, the full booking fee may still apply.
DOMESTIC CLEANING EXTRA TIME
For all regular domestic cleaning services. If additional cleaning time is required, our cleaner will inform the client before continuing.
Extra time is charged in 15-minute increments.
PETS
Clients must inform us in advance if pets are present within the property.
For health and safety reasons, aggressive animals must be secured before our cleaners arrive.
VALUABLE ITEMS
Clients are advised to store away any valuable or fragile items before the clean.
While we take great care during our services, we cannot be held responsible for items that were unstable, poorly secured, or previously damaged.
DAMAGES
Any damages or concerns must be reported within 24 hours of the clean.
We will investigate all reports fairly and professionally.
SATISFACTION
We encourage all clients to inspect the property after the clean and notify us immediately if there are any concerns.
DEEP CLEANING
Please note that deep cleaning services do not include:
External areas
Gardening
Rubbish removal
Mould removal
Please note that mould removal is not included within our services, as our insurance policy does not cover mould treatment or remediation.
We recommend that any mould-related issues are assessed and treated by a qualified mould specialist.
HEALTH & SAFETY
For health and safety reasons, we reserve the right to refuse any cleaning task that may place our staff at risk.
SELF-EMPLOYED CLEANERS
Some cleaners operate on a self-employed basis while working alongside our company.
CHANGES TO BOOKINGS
We reserve the right to adjust booking times, cleaner allocations, or appointments where necessary due to sickness, emergencies, transport issues, or operational requirements.
AGREEMENT
By proceeding with a booking, the client confirms that they have read and agreed to these terms and conditions.
Kind regards,
Yorkshirecleaninggroup
Website: https://yorkshirecleaninggroup.com/
Email: info@yorkshirecleaninggroup.com
Office: yorkshire
Mobile: +44 7955 263616
WhatsApp: +44 7955 263616